Frequently Asked Questions (FAQ)

• What is the minimum order ?
  Initially samples can be sent, by sharing a container or alternatively by air freight. The minimum order has to be container sales only. We prefer to mix furniture orders taking full advantage of the container space.
• Delivery time ?
  30 - 35 Days after confirmed order.
• What are your payment terms ?
  All payments to be made in US dollars/EURO Dollar/Pound Sterling or a currency converter. We give the following options for payment : Telegraphic Transfer (T/T), down payment 40%, the balance after shipment, when the Bill of Lading is faxed. Letter of Credit (L/C), Irrevocable L/C at sight 100%. Our bank : BANK NIAGA (CIREBON BRANCH). Please inform us, before and after sending any payment to our bank.
• Prices ?
  Negotiable.
• How can I contact Rattanland ?
  You can Contact us by e-mail, fax, phone, or post.
• Compliance ?
  If that happen, we must get the proved about that compliance like: photo (3 photo for one furniture, that is from the front, side and back also photo the legs if that chair). We know whether that broken because the raw material is not good or your employment negligence when he takes it from the containers.

See also : About RattanLand Company